01324 630 100

How to access our services

Referrals can be made by individuals or by other professionals or family members with the individual’s permission. Referrals can be made by calling our main office on the number at the top of this page or contact can be made via Email using our Contact Us page. An initial appointment will be made directly with the client to have an informal chat about the client’s experiences to identify which service or range of services would best suit their needs. Statistical information will be gathered. The first appointment will allow the worker to answer any questions the client may have about using the service.

If a client is referred by another agency we will only maintain contact with the referrer if the client requests us to do so or if this is agreed in advance as part of a multi-agency support pathway for the benefit of the client.

How long is support offered for?

Survivors have told us that it is really important that support for abuse/trauma experiences is not time limited to allow recovery to happen at their own pace and we understand that sometimes things will crop up in your daily life which may mean you have to reprioritise commitments. Wellbeing Scotland offers an open-ended service – if you need to stop your support for a while you can re-refer at any time.